Office or Transactional processes are often the hardest "Waste" to see and quantify, especially that which is hidden in software and systems. It is also some of the most polarizing waste to identify as many staff define their jobs by working at non-value-adding activities...not their fault as these processes are what they were trained to do. So why is that? Read the Complete Article
First, let's discuss what is considered value-added, non-value-added and sustaining -non-value-added
Now that we have a solid, agreeable common definition of how we will analyze processes steps, we can begin to look for steps that resemble the following seven wastes:
If you identify with any of the above wastes of office processes then there is hope for you to streamline your processes and get to a more efficient lean set of transactional processes.